Workplace Communication Attention and Convenience

Questions: 1. List six things that you can do to provide customers (internal and external) with the convenience, reliability and attention they expect. 2. Develop customer service standards for your business using the following headings:customer conveniencecustomer communicationproduct service knowledgecustomer satisfactionqualitysystem effectiveness Answers: 1. The things that can be done to provide customers satisfaction along with reliability, attention and convenience are as follows Always Should have a Sweet and Simple Attitude The easiest method to make the customer realize the intension of ours is to be simple to them. Always must possess patience and ability to listen to the customer and try to follow their words. Also make interaction with them in a continuous manner just by asking them how they are spending time (Torres Kline, 2013). Be Attentive to Provide Service The main secret sauce of giving service to the customer is to be in full attention to the customer and try to provide them the best quality of service to them. So that the experience they have regarding our service should be unique which unavailable in other places that is the default quality of our service should be outstanding customer service. One Customer at a Time Each and every customer should be treated as if he or she is the only customer we have ever had. There should be no lack of the personal attention to customers, must respond very quickly in response of the customers demands (Mok et al., 2013). Understand the Drawbacks of our Service To understand the drawbacks of the service we provide the customer once we have to be clients or customers of our own business then only understand the drawbacks of our business. we have to know the what our company is promising and whether that is full filled or not and also have to find out what other companies are providing to the customers and whether their service is better than us or not. Then an investigation must be made to find out the different way to improve our service (Amin et al., 2013). Surprise with Gift Beside from being the provider of the specific need we can also surprise the customers by given the customers some sudden and unexpected gifts because it will give them very cherish feeling. Fond Memory Creation To create a fond memory of our customer we can arrange to take a photo of our customers. This photo should be in such a manner that the customer is enjoying our product or our service and then make this photo as the front page of the thank you card and the card should contain a message that features the benefits and advantages of our services or products. Then delivered it to the customer and ask them t hang it where they thing that everyone will see it and also have to take their opinion about the photo (Swaminathan et al., 2014). 2. Customers service standards Protocol to follow Customer convenience Always the convenience of the customer should be given priority Customer communication The communication with the customer should be made very properly and correctly so that any type of misunderstanding can be avoided. Product service knowledge The customer should be clearly made understand the product service knowledge so that they can avail it according to their need. Customer satisfaction The satisfaction of the customer is the primary concern of the service e are providing. Quality The quality of the products or the service should be maintained equally and continuously for the customer satisfaction. System effectiveness The system should be very effective so that all the required protocol to be followed should be maintained properly. Reference Amin, M., Yahya, Z., Ismayatim, W. F. A., Nasharuddin, S. Z., Kassim, E. (2013). Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry. Services Marketing Quarterly, 34(2), 115-125. Mok, C., Sparks, B., Kadampully, J. (2013). Service quality management in hospitality, tourism, and leisure. Routledge. Torres, E., Kline, S. (2013). From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry. International Journal of Contemporary Hospitality Management, 25(5), 642-659. Swaminathan, V., Groening, C., Mittal, V., Thomaz, F. (2014). How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firms long-term financial performance. Journal of Service Research, 17(2), 182-194.