The History of Skyscrapers

The first skyscrapers—tall commercial buildings with  iron or steel frameworks—came about in the late 19th and early 20th centuries. The first skyscraper is generally considered to be the Home Insurance Building in Chicago, though it was only 10 stories high. Later, taller and taller buildings were made possible through a series of architectural and engineering innovations, including the invention of the first process to mass-produce steel. Today, the tallest skyscrapers in the world are more than 100 stories and approach—and even exceed—heights of 2,000 feet. History of Skyscrapers A skyscraper is a tall commercial building with an iron or steel framework.  They were made possible as a result of the Bessemer process of mass production of steel beams.  The first modern skyscraper was created in 1885—the 10-story Home Insurance Building in Chicago.Early extant skyscrapers include the 1891 Wainwright Building in St. Louis and the 1902 Flatiron Building in New York City.   The First Skyscraper: Chicagos Home Insurance Building The first building that could be considered a skyscraper was the Home Insurance Building in Chicago, which was finished in 1885. The building was 10 stories tall and reached a height of 138 feet. Two additional stories were added in 1891, bringing the height to 180 feet. The building was demolished in 1931 and replaced with the Field Building, an even taller skyscraper with 45 stories. Early Skyscrapers The Flat Iron Building, NYC. Barry Neal/Getty Images Although the first skyscrapers were relatively small by todays standards, they marked an important turn in urban construction and development. Some of the most notable structures in the early history of skyscrapers were: Tacoma Building (Chicago): Constructed using a riveted iron and steel frame, the Tacoma Building was designed by the major architectural firm Holabird Root.Rand McNally Building (Chicago): The Rand McNally Building, completed in 1889, was the first skyscraper built with an all-steel frame.The Masonic Temple Building (Chicago): Featuring commercial, office, and meeting spaces, the Masonic Temple was completed in 1892. For a time it was the tallest building in Chicago.Tower Building (New York City): The Tower Building, completed in 1889, was the first skyscraper in New York City.American Surety Building (New York City): At 300 feet tall, this 20-story building broke Chicagos height record when it was completed in 1896.New York World Building (New York City): This building was home to the New York World newspaper.Wainwright Building (St. Louis): This skyscraper, designed by Dankmar Adler and Louis Sullivan, is famous for its terracotta facade and ornamentation.Flatiron Building (New Yo rk City): The Flatiron Building is a triangular, steel-frame marvel that still stands in Manhattan today. In 1989, it was made a National Historic Landmark. Mass-Produced Steel Allows for Construction of Skyscrapers Henry Bessemer. clu/Getty Images Construction of skyscrapers was made possible thanks to Englishman Henry Bessemer, who invented the first process to mass-produce steel inexpensively. An American, William Kelly, had held a patent for a system of air blowing the carbon out of pig iron, but bankruptcy forced Kelly to sell his patent to Bessemer, who had been working on a similar process for making steel. In 1855, Bessemer patented his own decarbonization process, utilizing a blast of air. This breakthrough in the production of steel opened the door for builders to start making taller and taller structures. Modern steel today is still made using technology based on Bessemers process. While â€Å"the Bessemer process† kept Bessemer’s name well-known long after his death, lesser known today is the man who actually employed that process to create the first skyscraper: George A. Fuller.  Throughout the 19th century, construction techniques had called for outside walls to carry the load of a building’s weight. Fuller, however, had a different idea. He realized that buildings could bear more weight—and therefore soar higher—if he used Bessemer steel beams to give buildings a load-bearing skeleton on the inside of the building. In 1889, Fuller erected the Tacoma Building, a successor to the Home Insurance Building that became the first structure ever built where the outside walls did not carry the weight of the building. Using Bessemer steel beams, Fuller developed a technique for creating steel cages that would be used in subsequent skyscrapers. Taller buildings were also made possible through the invention of the electric elevator in 1883, which reduced the amount of time it took to travel between floors. Also impactful was the invention of electric lighting, which made it easier to illuminate larger spaces. Chicago School of Architecture Many of the earliest skyscrapers were built in an architectural style that came to be known as the Chicago School. These steel-frame structures often featured terra cotta exteriors, plate glass windows, and detailed cornices. Architects associated with the Chicago School include Dankmar Adler and Louis Sullivan (who designed the old Chicago Stock Exchange Building), Henry Hobson Richardson, and John Wellborn Root. Contrary to its name, the Chicago style reached far beyond the American midwest—buildings in the Chicago style were built in places as far away as Florida, Canada, and New Zealand.

Philippines Annexation and US Masculinity - 1258 Words

In 1898, the United States of America was in the midst of a complete remolding of the nations reputation. Just having recently ended the Civil War among the states in the United States and once again forging war with the Spanish-American War, the United States was after a more masculine image and reputation. Due to the nature of the country at that moment in time, the American government wanted to prove their superiority among other emerging nations and in doing so chose to colonize and annex nations such as the Philippines. Primary resources indicated that the annexation of the Philippines was indeed motivated by the lack of masculinity that was felt by the American government at the time (Hollitz, 2010). Gender roles in the United States were at a point where their stereotypical reputations were changing and women were gaining more social power. This was unlike any comparable country at the time, and the United States was taking this transition negatively as their reputation as the most powerful nation in the world was at stake. This allowed for gender to play a dominate role in the debate over the Philippines. After the Spanish-American War, the United States was in a state of transition. They had gone from being torn among themselves, to coming together and forging forward in the colonization of other countries. However, all this was led by the fact that the United States was also undergoing a social transition that was allowing women to have a more powerful andShow MoreRelatedComparison Between Japan and Russia13811 Words   |  56 Pages20 Economical Facts 20 FOREIGN RELATIONS 22 Governmental facts 22 Infrastructural facts 22 Cultural dimensions according to Geert Hofstede 24 Individualism 25 Power Distance 26 Uncertainty Avoidance 27 Masculinity 27 Long-Term Orientation 28 Doing Business 29 Meeting and Greeting 29 Japan 29 Building Relationships, Communication 30 Meetings and Negotiations 30 Entertaining 32 Gift-giving 32 Conclusion 35 Sources

Case Study Maths And Society Education Essay Free Essays

string(52) " form of behavior which is difficult to extinguish\." Abstraction Mathematicss consists of many words such as ‘whole ‘ , ‘differentiate ‘ , ‘limit ‘ and many more. It has been observed that mathematical nomenclature has a contextual significance for pupils in mundane life. This causes issues with the reading of Mathematical footings in the context of the topic and accordingly hinders the apprehension of definitions and constructs. We will write a custom essay sample on Case Study Maths And Society Education Essay or any similar topic only for you Order Now This assignment analyses the issues with the linguistic communication used in the instruction and acquisition of Mathematicss and suggests attacks to relieve these issues. It besides explores how the issue of linguistic communication competence can favor certain pupils compared to others based on their societal background. Introduction Language used in Mathematics causes deductions in the instruction and acquisition of the topic. From reflecting on my experience, I have personally found the vocabulary used in both Mathematics and mundane life difficult to grok in a Mathematical context and besides observed issues that other equals were holding with understanding the nomenclature. Additionally, I have observed in school that linguistic communication is an issue but did n’t gain the extent that it could impede the acquisition of Mathematics, even for those that are able to entree written and verbal instructions. Whilst instruction, I have farther observed how linguistic communication used in Mathematics causes issues for even those that can talk English, as there are many words used in relation to the topic which are besides mundane words, that causes confusion in understanding in a Mathematics context. This assignment explores the issues of linguistic communication in the instruction and acquisition of Mathematicss and how these can favor some societal groups over others. It besides suggests how these issues can be attempted to be resolved. In my sentiment this issue is a major influence in the apprehension of Mathematics which determines overall sequence in the topic ; hence I want to research this country in more item. Literature Review This reappraisal explores and discusses the issues raised by the usage of linguistic communication in the instruction and acquisition of Mathematics, and focuses particularly upon the jobs encountered by scholars, and the stairss which practicians may take to relieve them. As Durkin points out, much of kids ‘s Mathematical instruction ‘takes place in linguistic communication ‘ ( Durkin, 1991, pg.4 ) , and even mental or intuitive dialogue of mathematical jobs by the person is necessarily embedded in mathematical semiologies. It is argued here that the troubles raised by linguistic communication in Mathematicss are multi-dimensional and can forestall scholars from understanding what is said to them, or what is given to them in the signifier of written instructions by the instructor. These troubles can impede scholars ‘ attempts in working independently, by forestalling them from accessing written instructional or text books. Since scholars are largely assessed through end product orientated signifiers of appraisal, those with linguistic communication troubles are at a disadvantage, particularly if they can non grok the inquiries. These troubles can hinder their public presentation and sabotage their assurance in trial state of affairss. Consequently, this can hold immense deductions, both for the person by harming their self-pride and the establishment, as it means that the school concerned will hold poorer overall consequences, damaging their league-table place. Additionally, nomenclature used in the course of study is invariably being altered, so practicians have to accommodate their pattern and proctor scholars ‘ demands to guarantee that pupils understand the new footings and methods. Literacy and Numeracy Standards On assorted degrees, underperformance in literacy can even hold an enervating consequence on rather able mathematicians at cardinal points in their educational calling. As Clarkson indicates, the inability to read texts at the velocity required in trial scenarios provides a cardinal illustration of this ( Clarkson, 1991, pg.240 ) . Students that find it difficult to construe the inquiry or take clip to work out what is required, may cognize how to calculate the reply to the job but are restricted from replying all inquiries and completing the paper due to clip restraint. Alternatively, they may cognize a mathematical construct but can non reply the inquiry because it is phrased otherwise. For illustration, a pupil may be able to reply ‘multiply 4 and 6 ‘ but non ‘what is the merchandise of 4 and 6 ‘ as they may non cognize that ‘multiply ‘ and ‘product ‘ mean the same thing. Clearly, the added force per unit area of ‘exam emphasis ‘ does non assist, even though scholars are normally given sufficient pattern before the existent event under timed conditions. The of import point here is that no sum of readying on similar jobs can take the barriers inherent in a particular or unfamiliar job. It is axiomatic that written or spoken mathematical jobs will normally show the most complex challenges for those whose literacy and numeracy accomplishments are ill aligned, or have developed unevenly. However, the troubles experienced by such scholars are non confined merely to these countries. In primary and secondary instruction, many jobs which are written about wholly in numerical signifier necessitate some signifier of presentation in non-mathematical linguistic communication, in order for the reply to be right construed. Even where no text is present within the inquiry, the scholar may still visualize either the job or reply in prose signifier. It has to be conceded nevertheless, that it is in inquiries that are wholly written or verbalised that the scholar may be unable to entree the job, hence will be incapable of using the needed operations. However, in order to assist scholars run into these challenges, practicians themselves must understand the acquisition processes which each person undergoes. It is likely that the most of import component within this is the careful monitoring and appraisal of the scholar ‘s advancement on a frequent, possibly a day-to-day or hebdomadal footing. Practitioners should be attentive of those pupils who are non lending to inqui ry and reply Sessionss, or are by and large loath to offer replies to jobs put on the board. These cases need to be addressed quickly, before the scholar falls into a regular form of behavior which is difficult to extinguish. You read "Case Study Maths And Society Education Essay" in category "Essay examples" As De Corte and Verschaffel have argued, there are five phases to be in turn implemented when work outing written jobs. First, a complex ‘text processing ‘ activity occurs, affecting the analysis of the job. Second, the topic considers the appropriate operations in order to happen the ‘unknown component ‘ in the representation, which is performed in the 3rd phase. The formulated reply is so located in the original representation, whilst in the fifth and last phase, the brooding scholar ‘verifies ‘ their solution by reexamining its feasibleness ( De Corte, E. , and Verschaffel, 1991, pg.118 ) . The overall success of this procedure is dependent upon two mutualist factors, viz. that, †¢ ‘Word jobs that are solvable utilizing the same arithmetic operation, can be described in footings of different webs of constructs and relationships†¦ ‘ †¢ Constructing an appropriate internal representation of such a conceptual web is a important facet of expertness in word job work outing. ( De Corte and Verschaffel, 1991, pg.119 ) The persons ‘ execution of these phases besides depends on whether the inquiry was constructed around a ‘change ‘ , ‘comparison ‘ , or ‘combination ‘ job. Change jobs involve altering the value of a measure due to an event or state of affairs, combination jobs relate to measures that are considered either individually or together and comparing jobs are the comparings or differences between sums ( De Corte and Verschaffel, 1991, pg.119 ) . The of import point here is that the scholar negotiates the job intellectually, and the more complex it is, or the more phases it involves, the more hard it is for pupils to make so successfully. In other words, no affair what written or calculator operations are required, the scholar will first effort to set the assorted elements of the job together into some sort of logical sequence in order to visualize the eventual end product, i.e. the reply. As an illustration of this, reckoner based oppugning allows t he usage of digital reckoners in job resolution and in scrutiny contexts relieves the scholar of set abouting the needed operations. However, ab initio they must evidently find what those operations should be. There are plentifulness of cases where the scholar ‘s consideration of the job has proved inaccurate and has been misunderstood, taking to incorrect replies, even obtained on a reckoner as the incorrect operations were carried out. The overall point is that scholars think about jobs by visualizing footings like ‘add ‘ , ‘divide ‘ etc, in order to assist them make up one’s mind on the right account. In semiotic footings, the direction is the mark, which in-turn symbolises the ‘signifier ‘ or significance. If the scholar ‘s lingual capablenesss are non sufficiently developed, even the absence of text can non truly assist them and they will happen it hard to even construe symbols. Spoken and Heard Mathematics Similar sorts of jobs can go to the apprehension of spoken Mathematics inquiries or instructions, and, as Orton and Frobisher indicate, some schoolroom patterns may worsen this. They specifically suggest that scholars who have trouble in construing expressed constructs are often offered more pattern at written versions of them, efficaciously maneuvering them off into an epistemic tangent, which causes them to take the incorrect way in footings of the methods required. This is unbeneficial to scholars as more written illustrations can non needfully assist to work out the jobs built-in in aural or verbal Mathematics comprehension. There are different sorts of jobs involved, which need to be addressed in specific ways. As Orton and Frobisher explain, the act of jointing our ideas non merely offers a greater opportunity of pass oning our understanding to others, but ‘allows us to better understand what we are stating. ‘ ( Orton and Frobisher, 2002, pg.59 ) . The corollary to this is that scholar ‘s require ample chance to talk about Mathematicss in a structured environment, something which an accent on pencil and paper methods, and end product orientated appraisal can deny them and can impact the acquisition of the topic. There are many benefits for talking about Mathematicss in the schoolroom, specifically so that pupils can pass on their ideas and thoughts which would give practicians an penetration into the thought procedures of pupils, accordingly assisting them to understand their pupils. Harmonizing to the research of Zack and Graves, positive results have been demonstrated where the pattern is encouraged ( Zack, V. and Graves, B. , 2001, pg.229 ) . In other words, the more scholars are allowed to talk about Mathematicss, the more chance they have to rectify their ain mistakes and reflect on their thought. The other dimension which needs to be considered here is that of the societal context. Learners have to develop the assurance to prosecute in schoolroom duologues with their equals and the instructor. Arguably, those pupils who experience the greatest troubles in spoken and heard Mathematicss will be the most reserved about making this. Consequently, it will be apparent for practicians themsel ves to quickly go cognizant of those scholars who are least likely to volunteer replies and become involved in job resolution activities and treatments. It is so their duty to back up the person in visualizing engagement as a mark, and invent the appropriate scheme. However, this job is evidently exacerbated when the implicit in issues are embedded in literacy instead numeracy comprehension. As primary practicians will be peculiarly cognizant, the literacy and numeracy course of study run parallel to each other, instead than meeting in a structural manner ; they have their ain developmental phases, and these do non take history of cross-curricular demands. In other words, a scholar who is holding troubles with mathematical text will non needfully happen any straight relevant support in their literacy work. This implies that the practician must maintain up-to-date in the context of numeracy instruction, whilst guaranting that the scholar is besides on path with their staged mathemati cal development. Staged Development in Literacy and Numeracy Meanings and values are non merely acquired through the course of study or in the schoolroom, and each person will hold a pre-formed aggregation of perceptual experiences, nevertheless, non all may be accurate. The sum of exposure and comprehension of Mathematical linguistic communication varies highly between scholars, depending upon their cultural, societal and household background, which causes differences in larning behavior. Despite these fluctuations, as Clarkson indicates, scholars need to be secure in the option uses which frequently surround indistinguishable operations ( Clarkson, 1991, pg.241 ) . This job may hold cultural beginnings for some groups of scholars, or as Orton and Frobisher point out, may stem from the fact that much Mathematical nomenclature has alternate significances in mundane linguistic communication, examples include ; ‘chord ‘ , ‘relation ‘ and ‘segment ‘ ( Orton and Frobisher, 2002, pg.55 ) . It is of import that th e instructor understands whether the scholar has jobs with literacy or numeracy, or both. However, it can be hard for the practician to state whether mathematical or literacy jobs are forestalling scholars from come oning. As Clarkson points out, ‘reading and comprehension are two distinguishable abilities which must be mastered. ‘ ( Clarkson, 1991, pg.241 ) . There is surely no simple correlativity between ability in literacy or standard written/spoken English and accomplishment in Mathematics. Language Competence Language competence is an issue for pupils who speak English as a foreign linguistic communication, doing them to underperform in Mathematics. In order to read text books and understand verbal instructions, pupils must work within the linguistic communication of direction. Educational advancement is enhanced depending on whether a pupil ‘s first linguistic communication is that of their direction or non and this clearly affects those from lower societal backgrounds. Mathematicss has many words peculiar to the topic, for illustration, ‘integral, differentiate, matrix, volume and mass ‘ . This can be confounding for non-native English pupils, as they have to larn new significances in the context of Mathematics ( Zevenbergen, 2001, pg.15-16 ) . The same word can be interpreted in different ways by non-native pupils, doing misinterpretations which affects acquisition. For illustration, the word ‘times ‘ is by and large related to the clip on a clock, non to generation and the words ‘hole ‘ and ‘whole ‘ sound the same but have different significances, intending a whole figure in Mathematics ( Gates, 2002, pg. 44 ) . Practitioners may happen this deficiency of linguistic communication background can do a Mathematics category hard to learn. Conversely, accomplished immature mathematicians with hapless English accomplishments can entree the cosmopolitan linguistic communications of figure and operations with comparative easiness so the inquiry to be asked is ; what sort of Mathematicss jobs are at issue? Harmonizing to Pimm, logograph, pictograms, punctuation symbols and alphabetic symbols can ease extended, but non entire mathematical communicating ( Pimm, 1987, pg.180 ) . As Orton and Frobisher indicate, it is up to the practician to find the extent to which mathematical jobs need to be graduated for single scholars and it can non be assumed that their experiences and demands will be indistinguishable ( Orton and Frobisher, 2002, pg.54 ) . For illustration, understanding that the difference between two Numberss is something produced when one is subtracted from another may be hard to understand fo r scholars who have non encountered that manner of job before. Puting by ability In Mathematics, scene is used to group pupils harmonizing to their ability and pupils take tests depending on what set they are in, which determines the maximal class they can accomplish. This seems unjust for lower setted pupils, whose full potency may non hold been realised and who certainly deserve the opportunity to accomplish a higher class. Students with linguistic communication issues may work more easy or misconstrue inquiries and hence, be setted in a lower-level group, which is clearly unjust. Therefore, those kids with the linguistic communication competence and extra external aid are in favor of larning Mathematics more successfully. However, even these pupils struggle with certain nomenclature. Harmonizing to Watson, it is a affair of ‘social justness ‘ to learn Mathematicss to all kids as their accomplishment in the topic is judged throughout their life and participates in finding future chances. Grades achieved in Mathematics affect hereafter surveies and calling waies ; for illustration, to come in university, normally a lower limit of GCSE class C is required, and this demand varies depending on the class ( Watson, 2006 ) . Therefore, as a consequence of scene, ‘those in lower sets are less likely to be entered for higher grades ‘ ( Day, Sammons and Stobart, 2007, pg. 165 ) , accordingly harming their hereafter survey and occupation chances. Besides, some kids have an advanced appreciation of Mathematicss due to an advantaged background, parents ‘ aid or private tuition so puting is unjust as it is biased towards early developing kids or those who have been given excess aid outside of the schoolroom. In schools, the scene system is supposed to be strictly based on ability degree. However, in world, streaming could be decided upon for other grounds. For illustration, two countries of bias encountered can be societal category and cultural dimensions ( Capel and Leask, 2005, pg. 155 ) . Bartlett, Burton and Peim point out that frequently ‘lower category pupils were deemed to hold a lower rational ability than in-between category equals strictly due to unrelated societal issues such as speech pattern or parents ‘ occupations. ‘ ( Bartlett, Burton and Peim, 2002, pg. 182 ) Sukhnandan and Lee ( 1998 ) remark on the fact that lower-ability sets consist of high figure from low social-class backgrounds, cultural minorities, male childs and kids born in the summer, who are at a younger age for their school twelvemonth. Sukhnandan and Lee believe that puting in this manner causes ‘social divisions ‘ . ( hypertext transfer protocol: //www.tes.co.uk/article.aspx? storycode=81217 ) . Therefore, it appears that linguistic communication competence is being used as a major factor in finding which set pupils are placed in and accordingly impacts accomplishment in Mathematics. Decision In decision, it may be argued that there is an ongoing demand to re-assess how scholars internalise the mathematical constructs conveyed in linguistic communication. Practitioners have acknowledged that semiologies, or the relationship between linguistic communication, symbolism and idea, impacts the manner in which learners interpret information. For illustration, as Pimm indicates, sing the construct of negative Numberss, ‘involves a metaphoric widening of the impression of figure itself†¦among mathematicians, the freshness becomes lost with clip, and with it the metaphoric content of the original penetration of utile extension. It becomes a platitude comment – the actual significance. ‘ ( Pimm, 1987, pg.107 ) . Although Mathematics tends to prosecute rationalist or absolute results, it involves much that is abstract ; measures, frequences, chances etc, are all events or values that occur independently of the demand to visualize them, or calculate and enter them. The demand to make so is normally derived from the demand to understand or command events which have happened in the yesteryear, are go oning now, or predict what will go on in the hereafter. As discussed, persons must fit their ain internal apprehension of a peculiar job with its catching value, either in linguistic communication, text, or Numberss, nevertheless, foremost they must do the appropriate nexus. As Lee indicates, there are distinguishable societal and communicative advantages when scholars are allowed to joint their apprehension of these constructs ( Lee, 2006, pg.4 ) . Furthermore, as Morgan observes, the disempowerment of persons who lack the necessary control over linguistic communication continues to do concern and registers the demand for farther research ( Morgan, 1998, pg.5 ) . One of the chief issues arguably lays in pulling the differentiation between lingual and conceptual troubles, and infering the relationship between the two. As De Corte and Verschaff el have argued, scholar ‘s mistakes in word jobs are frequently ‘remarkably systematic ‘ , ensuing from ‘misconceptions of the problem†¦due to an deficient command of the semantic strategies underlying the jobs. ‘ ( De Corte and Verschaffel, 1991, pg.129 ) . Therefore, farther research into the beginnings of such jobs and the agencies of turn toing them is required. As many practicians will cognize from experience, the worst scenario is ‘global ‘ failure of apprehension, where the scholar can non even articulate why they do non understand. In other words, they can non get down to work out the job because they have non understood the inquiry. In these instances, the instructor needs to pass clip with the person concerned, which is non ever easy or executable in a schoolroom scenario. It is of import to observe that ; the earlier jobs are diagnosed, and the appropriate support put in topographic point, the better it is. Unfortunately, there is no cosmopolitan solution which can be applied here ; it is merely good appraisal pattern, effectual planning and the sensitive framing of jobs which can bit by bit interrupt down the jobs involved. Having explored this country in-depth, linguistic communication competence does pose deductions in understanding Mathematicss, accordingly favoring certain societal groups. In my sentiment, practicians should on a regular basis supervise scholars to find whether the person is come oning or requires extra demands. Language competence is non a significant adequate ground for curtailing how high a pupil can accomplish and by utilizing this as a factor in scene is clearly unjust. Sets should be formed and amended on a regular basis, based upon pupil advancement and mathematical ability to guarantee there is no prejudice on societal background. More single support should be made available through an enlargement of the appropriate budgets, so that the necessary action is non compressed into normal lesson timetabling and pupils can have the maximal support possible of their demands, to heighten their sequence in Mathematics. How to cite Case Study Maths And Society Education Essay, Free Case study samples

Workplace Communication Attention and Convenience

Questions: 1. List six things that you can do to provide customers (internal and external) with the convenience, reliability and attention they expect. 2. Develop customer service standards for your business using the following headings:customer conveniencecustomer communicationproduct service knowledgecustomer satisfactionqualitysystem effectiveness Answers: 1. The things that can be done to provide customers satisfaction along with reliability, attention and convenience are as follows Always Should have a Sweet and Simple Attitude The easiest method to make the customer realize the intension of ours is to be simple to them. Always must possess patience and ability to listen to the customer and try to follow their words. Also make interaction with them in a continuous manner just by asking them how they are spending time (Torres Kline, 2013). Be Attentive to Provide Service The main secret sauce of giving service to the customer is to be in full attention to the customer and try to provide them the best quality of service to them. So that the experience they have regarding our service should be unique which unavailable in other places that is the default quality of our service should be outstanding customer service. One Customer at a Time Each and every customer should be treated as if he or she is the only customer we have ever had. There should be no lack of the personal attention to customers, must respond very quickly in response of the customers demands (Mok et al., 2013). Understand the Drawbacks of our Service To understand the drawbacks of the service we provide the customer once we have to be clients or customers of our own business then only understand the drawbacks of our business. we have to know the what our company is promising and whether that is full filled or not and also have to find out what other companies are providing to the customers and whether their service is better than us or not. Then an investigation must be made to find out the different way to improve our service (Amin et al., 2013). Surprise with Gift Beside from being the provider of the specific need we can also surprise the customers by given the customers some sudden and unexpected gifts because it will give them very cherish feeling. Fond Memory Creation To create a fond memory of our customer we can arrange to take a photo of our customers. This photo should be in such a manner that the customer is enjoying our product or our service and then make this photo as the front page of the thank you card and the card should contain a message that features the benefits and advantages of our services or products. Then delivered it to the customer and ask them t hang it where they thing that everyone will see it and also have to take their opinion about the photo (Swaminathan et al., 2014). 2. Customers service standards Protocol to follow Customer convenience Always the convenience of the customer should be given priority Customer communication The communication with the customer should be made very properly and correctly so that any type of misunderstanding can be avoided. Product service knowledge The customer should be clearly made understand the product service knowledge so that they can avail it according to their need. Customer satisfaction The satisfaction of the customer is the primary concern of the service e are providing. Quality The quality of the products or the service should be maintained equally and continuously for the customer satisfaction. System effectiveness The system should be very effective so that all the required protocol to be followed should be maintained properly. Reference Amin, M., Yahya, Z., Ismayatim, W. F. A., Nasharuddin, S. Z., Kassim, E. (2013). Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry. Services Marketing Quarterly, 34(2), 115-125. Mok, C., Sparks, B., Kadampully, J. (2013). Service quality management in hospitality, tourism, and leisure. Routledge. Torres, E., Kline, S. (2013). From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry. International Journal of Contemporary Hospitality Management, 25(5), 642-659. Swaminathan, V., Groening, C., Mittal, V., Thomaz, F. (2014). How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firms long-term financial performance. Journal of Service Research, 17(2), 182-194.